Scott Ottoman, White Castle

Bulky furniture (e.g. beds and tables) requires a special degree of handling and delivery, such as removal of packaging and assembly on location. In order to achieve the highest customer satisfaction, we provide a white glove delivery service that is designed to ensure that your order arrives damage free and in a timely manner.

Free shipping is applicable for orders amounting to S$300.00 and above, to one local address on mainland Singapore.

Orders less than S$300.00 will be subject to a shipping fee of S$30.00.

If Prestige Affairs offers a lower qualifying price for the same item within 14 days from the date of purchase, we will honour the lower price and refund the difference.

The item, size, colour, material, configuration and quantity must be identical and in stock. For bundle, quantity or other discount promotions, the original order must meet all requirements of the new promotion. Customers may not add, remove, substitute or reconfigure items from the original order to qualify.

This price assurance policy excludes clearance items, floor models, customised items, made-to-order items, trade or corporate orders, pricing errors, personalised discount codes, bank or payment-provider promotions, free gifts, delivery, disposal and other non-product benefits.

If you are eligible for a price adjustment, please email us at contact@prestige-affairs.com within 14 days from the date of purchase. Please include your order number and a screenshot or link showing the updated price or promotion.

The disposal service applies only to like-for-like items (eg. the delivery of your new sofa and disposal of your old sofa).

The free disposal promotion does not apply to Clearance items.

If paid disposal services are required, please book the service from here: Disposal Service

Please ensure that the item(s) meant to be disposed:

• Is free-standing and not affixed to any structure
• Fits in the lift / can be dismantled with ease
• Is free from termites and bed bugs or any other living organisms
• Does not weigh more than 70kg per item

Prestige Affairs reserves the right to reject any disposal item(s) upon collection if found unfit to the above conditions.

Kindly note:

• Disposal Service will take place on the same day as your Prestige Affairs Order Delivery.
• Should the disposal item(s) need to be removed via staircase, Delivery via Staircase Charges will apply.
• Furniture Disposal is a service provided to you. Once the service has been executed, it is non-refundable. Any disposed item(s) cannot be returned to you for any reason.
• Prestige Affairs will not be liable for loss or compensation of Disposed Item(s) to you in the event your order is Returned / Refunded or Damaged.
• Our maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount received from you for the relevant service(s) rendered.

Standard delivery is to ground floor / lift landing floor. Delivery via staircase is chargeable at $20 per item, per floor. This includes staircases within landed properties, HDB maisonettes, penthouses, and other apartments.

If delivery via staircase is required, please book the service from here: Delivery via Staircase

Use this add-on if your unit has no lift access, the lift is down, or the item does not fit in the lift. The fee covers our team carrying items by stairs during your scheduled delivery or disposal.