Last updated on 13 July 2018

Please read carefully before finalizing your order. By placing an order or making a purchase at Prestige Affairs, you agree to our terms and conditions of sale stated below.

 

PAYMENT

Full payment is required to schedule an order for delivery.

Prestige Affairs accepts the following modes of payment in-store:

  1. Cash
  2. VISA / MasterCard / AMEX
  3. OCBC Credit Card Interest Free Instalment Plan (6 or 12 month IPP) 

    Prestige Affairs accepts the following modes of payment for online purchases:

    1. Credit Card / Debit Card
      (
      Card payments are processed through PayPal)
    2. Direct Bank Transfer to our OCBC account
      Account Type: OCBC Current
      Account No.: 641-096458-001

    If there is any outstanding payment due for your purchase, it is payable before the delivery of your purchase is scheduled.

    All orders must be delivered within 2 months from date of purchase / once you are informed that your order has arrived in Singapore. Please refer to "Goods Held for Customers" for more details.

    Prestige Affairs reserves the right to charge a 1.5% late payment interest per month on unpaid balances after the payment due date. Legal title of any of the items supplied shall remain with Prestige Affairs until full payment has been received.

     

    SHIPPING

    Full payment must be made before a delivery date can be arranged.

    We ship orders by Registered Mail, Courier Service, and through our White Glove delivery service.

    Registered Mail
    All Registered Mail is shipped by SingPost.

    Courier Service
    Your order will be carefully packed in our warehouse and dropped off at your shipping address by a courier.

    White Glove Delivery Service 
    Bulky furniture (e.g. beds and tables) requires a special degree of handling and delivery, such as removal of packaging and assembly on location. In order to achieve the highest customer satisfaction, we provide a white glove delivery service that is designed to ensure that your order arrives damage free and in a timely manner.
     
    We deliver Monday to Saturday. All delivery time slots are categorised based on the first two digits of the Singapore postal code and vary between shipping services. Please contact us for more information.

    We do not deliver on Sunday and on public holidays.

    For an estimate of when you can expect your order to arrive, please refer to the respective product page(s) on our website. We will contact you within 2-3 working days to advise you on the earliest available delivery.

    For all pre-orders and made-to-order items, the estimated arrival dates are approximate and cannot be guaranteed. If there are any delays we will inform you as soon as possible, however, we are not responsible and cannot accept any liability for consequential losses as a result of shipment or delivery delays from our partners.

    To help you save on shipping fees, we will usually consolidate your items and ship them together. However, due to the nature of the products, your items may be shipped separately. In these instances, you will not be charged any extra delivery fees.

    You must ensure that the access is suitable for the delivery of your order to the desired location within your property. Outside access to the delivery area must be cleared and the inside area, where the furniture is to be placed, must be accessible. Moving of your existing furniture, and disassembly or removal of old furniture is not part of the delivery service. Whilst every care will be taken, no responsibility will be taken for customer’s property being damaged during delivery.


    SHIPPING FEES

    The following shipping fees apply:

    Free shipping is only applicable for orders amounting to S$500.00 and above, to one local address on mainland Singapore.


    SURCHARGE

    Additional charges apply for delivery After Working Hours (Subject to Quotation) and via Staircase.

    DELIVERY VIA STAIRCASE

    It is your duty to ensure the items purchased can be delivered to you via elevator / staircase. 

    Should the specified shipping location be inaccessible by an elevator (due to building infrastructure, elevator malfunction, Management refusal to let us use the elevator etc.) or on a different floor/storey from the loading bay or ground floor, or if the goods do not fit in the elevator, the following charges will apply in addition to the standard delivery charges and surcharges indicated above:

    Per Item Per Floor       $20.00

    Delivery via staircase charge includes staircases within landed properties, HDB maisonette, penthouse and other apartments.

    In the event that the goods cannot be delivered via elevator, and we assess that it is not possible for the goods to be delivered into your premises in a non-hazardous manner, we reserve the right to cancel the delivery. Unless you then accept delivery of the Products under such circumstances, the Products will be returned to our warehouse for return. Restocking fees for Returns will apply.

    Surcharges payable may not be reflected in your auto-generated invoice. Should there be any surcharges applicable, you will be notified as soon as possible.

    In the event that the goods cannot be delivered on your preferred delivery date and/or time slot due to reasons including but not limited to lack of stock from suppliers, scheduling difficulties, or force majure, you will be notified at our earliest convenience. Prestige Affairs reserves the right to amend the delivery timings should such circumstances arise. 


    FAILED DELIVERY

    All products purchased shall be delivered to the delivery address provided at the time of purchase and you shall bear sole and full responsibility for the failure to receive any product purchased in the event that a wrong delivery address was provided.

    In the event that there is a failed delivery, a restocking fee of 10% per order valued below $500 and $100 per order valued above $500 will apply to have the goods delivered to you at a separate date and time. Service fees are payable before a new delivery can be scheduled.

    A new delivery date must be arranged within 7 days. Otherwise, restocking fees for Returns will automatically apply.


    CHANGES TO DELIVERY DATE

    We require an advance notice of 3 working days to reschedule a delivery. Orders rescheduled within 3 working days of the stipulated delivery will be subject to a restocking fee of 10% per order valued below $500 and $100 per order valued above $500.


    GOODS HELD FOR CUSTOMERS

    Ready stock items must be delivered within 2 months from date of purchase. For pre-order and made-to-order items, delivery must be received within 2 months once you are informed that your order has arrived in Singapore.

    Goods held beyond 2 months will be subject to a warehousing service fee at 5% of item value per month. The service fees will not be pro-rated. Clearance items and floor models must be delivered within 14 days, after which you must take delivery regardless of circumstances or forfeit claimant rights of title of the furniture purchased earlier without compensation.

     

    FULLY INFORMED

    Customers accept and acknowledge that they are fully informed of the following:

    All product dimensions provided are approximate.

    While we have tried to provide the best images and descriptions possible, we do not guarantee that colors and details in website images are 100% accurate representations of the products and approximate sizes. Hence, we strongly recommend that you have a close look at the product descriptions and characteristics before ordering. Please contact us before ordering if there are any doubts or queries regarding the item.

    The materials used in our furniture have unique characteristics. Please refer to the product material and characteristics on the product page for more information.

    Some furniture is hand-stained, hence, there may be a shade variation on the same piece of furniture, and between pieces within a collection.

    Wood will expand and contract over time as a result of environmental factors such as exposure to sunlight or humidity, causing splits and cracks to appear. This is a normal occurrence for wood products and is not a defect.

    Certain furniture will not have full or will have no finishes on certain surfaces and parts of furniture; such as bottoms of table tops and chairs, bottom of table and chair legs, bottom or back of bed frame, the bottom of drawers and bed slates. These shall in no way be deemed as defective finishes. These examples are not exhaustive.

    Similar models or materials purchased at different times will have color variations and may not match previously bought furniture. These variations do not constitute defects.

    Legal title of any of the items supplied shall remain with Prestige Affairs until full payment, including service charges (if any) has been received.

     

    RETURNS

    If you are not satisfied with your purchase, you may return it to us within 7 days of delivery. Please email us at contact@prestige-affairs.com for returns processing.

    All returned items must be in their original condition, unused, undamaged, and with its original packaging intact. We apologise we cannot accept any returns on mattresses, leather furniture, customised items, made-to-order items, floor models, and clearance items. Returns will be subject to a restocking fee of 25% of item invoiced value.

    Refunds will be processed after the item has been returned to our warehouse. Additional service fees such as delivery charges, warehousing service fee and staircase charges paid are non-refundable. Returns will not be accepted if in our reasonable opinion, the item is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, or failure to take reasonable care.

     

    CANCELLATION

    If you change your mind and decide to cancel your order, please email us at contact@prestige-affairs.com within 7 days from the date of purchase. Orders cannot be cancelled after 7 days from the date of purchase. We apologise we are unable to accept cancellation for customised items, made-to-order items, floor models, and clearance items. Requests for cancellation of order will be subject to a cancellation service fee of $100 per item for items valued $500 and above and 10% per item for items valued below $500.

     

    REFUND

    Refunds will be processed within 14 working days, and will be credited back to you using the original method of payment. We reserve the right to change the mode of refund. For cancellation or return of item(s) from a set / promotion (bundled order), the rest of the items in the order will no longer be discounted and will be charged at the prevailing selling price.

      

    DAMAGE

    You are responsible for ensuring the goods are received in good condition upon delivery.

    Upon delivery, you must sign to agree that the items have been received in good condition and that your order is complete. Should there be any damages upon delivery, you must notify the delivery team immediately. You have the right to reject the damaged items upon delivery (except for clearance, floor models, and free gifts) at no charge if the claim is valid. We will remove the goods from your premise immediately while we resolve the issue, and will contact you within 3 working days for further action. Should there be any damages, we aim to have the item available at the earliest available date, subject to the next available shipment. Please note that a loan piece will not be provided. In the event an exchange cannot be made, Prestige Affairs reserves the right to offer a substitute or refund.

    Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Any claim made after the delivery team has left your premise will not be entertained. Return policy will automatically apply for orders with unsigned delivery orders.

     

    PROOF OF PURCHASE

    Please retain all documentation for your proof of purchase. We will not entertain any requests (e.g. cancellation / return etc.) without evidence for proof of purchase.

    If you are acting on behalf of the purchaser, we require a written statement from the purchaser indicating that you are authorised to act on their behalf. This statement must be signed by the purchaser.

     

    MISCELLANEOUS

    MATTRESS DISPOSAL

    For every 1pc of mattress purchased, we can dispose of 1pc old mattress on your behalf. Our delivery crew has the right to reject any mattress for disposal if they suspect that the mattress is infested with bed bugs or other insects. We will not dispose of mattresses that are infested with bed bugs or other insects in order to protect our delivery crew, as well as to avoid contamination of the clean and brand new mattresses that are in the delivery vehicles.

    Free mattress disposal service is limited to disposal of old mattress only. We do not dispose of old bed frame or other furniture.

    FURNITURE DISPOSAL 

    Please have your home ready to receive the new furniture. Your old furniture will need to be removed before we can deliver and install the new furniture. 

    We do not provide furniture disposal services. We are not able to dispose of old furniture as old furniture needs to be broken into pieces and incurs a fee paid to the relevant authorities to have it disposed properly. We do not have the resources and license to dispose of old furniture. 

    You may contact your local town council for free disposal service, or contact your building management for assistance.

    In the event that your old furniture is not removed before the delivery, causing the delivery team to be unable to install the new furniture, it will be a failed delivery. A restocking fee of 10% per order valued below $500 and $100 per order valued above $500 will apply to have the goods delivered to you at a separate date and time. Service fees are payable before a new delivery can be scheduled.

    FREE GIFTS

    From time to time, we may have promotions on our online store where you will be entitled to free gifts for selected items. Free gifts, if any, will be indicated on the item's product page. These free gifts are subject to stock availability and they apply to purchases of standard items made on the Prestige Affairs online store only.

    Customised items and purchases made outside of the Prestige Affairs online store are not entitled to the free gifts, if any, listed on the original product page.

     

    WARRANTY

    All warranty terms (if any) have been indicated clearly on each items’ product page. Warranty, if any, is handled by the manufacturer. Product sold for commercial use do not include warranty.

    Clearance items and floor models do not include warranty.

     

    RIGHT TO REJECT AN ORDER

    We reserve the right to reject any online/offline order that is due to data entry error or for any other reason without liability or compensation to the Customer. This includes all cases of “zero” priced items.

    The Company will refund the Customer for whatever has been paid for all such cases.

     

    LIMITATION OF LIABILITY

    Our maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount received from you for the relevant product(s) purchased.