We deliver Monday to Saturday. There is no delivery on Sunday and public holidays.
All delivery timing are categorised based on the first two digits of the Singapore postal code. Please contact us for more information.
You are responsible for ensuring the goods are received in good condition upon delivery.
Upon delivery, you must sign to agree that the items have been received in good condition and that your order is complete. Should there be any damages upon delivery, you must notify the delivery team immediately. You have the right to reject the damaged items upon delivery (except for clearance, floor models, and free gifts) at no charge if the claim is valid. We will remove the goods from your premise immediately while we resolve the issue, and will contact you within 3 working days for further action. Should there be any damages, we aim to have the item available at the earliest available date, subject to the next available shipment. Please note that a loan piece will not be provided. In the event an exchange cannot be made, Prestige Affairs reserves the right to offer a substitute or refund.
Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Any claim made after the delivery team has left your premise will not be entertained. Return policy will automatically apply for orders with unsigned delivery orders.
If you are not satisfied with your purchase, you may return it to us within 7 days of delivery. Please email us at firstname.lastname@example.org for returns processing.
All returned items must be in their original condition, unused, undamaged, and with its original packaging intact. We apologise we cannot accept any returns on mattresses, leather furniture, customised items, made-to-order items, floor models, and clearance items. Returns will be subject to a restocking fee of 25% of item invoiced value.
Refunds will be processed after the item has been returned to our warehouse. Additional service fees such as delivery charges, warehousing service fee and staircase charges paid are non-refundable. Returns will not be accepted if in our reasonable opinion, the item is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, or failure to take reasonable care.