Prestige Affairs operates both online and with a walk-in retail store in an effort to make great design accessible to everyone. The full catalogue is available online, with selected items available for viewing in-store at 2 Alexandra Road, Level 5, #05-03 Delta House, Singapore 159959. For more information, please refer to "Visit Our Store"
Yes, the length and width of mattresses and selected bed frames can be customised according to your desired dimensions. Contact us for a no obligation quotation.
Ready stock items can be delivered within 3 working days. For indented / pre-order items, the lead time for delivery is approximately 12-16 weeks. For more details, please refer to the individual item product page or Contact us.

We deliver Monday to Saturday. There is no delivery on Sunday and public holidays.

All delivery timing are categorised based on the first two digits of the Singapore postal code. Please contact us for more information.
We follow a JIT (just-in-time) inventory management style to keep costs low (this allows us to pass savings to you in the form of lower prices). Ready stock items must be delivered within 2 months from date of purchase. For indent / pre-order items, delivery must be received within two months once you are informed that your order has arrived in Singapore. Warehousing fees will apply for goods held beyond 2 months. Clearance items and display sets must be delivered within 14 days.
As there are limited stocks for each item and it may be sold out in due time, we recommend making your purchase early to secure the items and promotions (if any). Depending on our goods shipping schedule, we may be able to arrange for your items to arrive at a later date to avoid incurring any warehousing fees. Please check in-store with our friendly sales team for more information.
In the event that your renovations are delayed, please let us know in advance so that we can do our best to assist you. Otherwise, all orders must be delivered within 2 months from date of purchase (for ready stock item) / once you are informed that your order has arrived in Singapore. Warehousing fees will apply for goods held beyond 2 months.
You may order online hassle-free, or visit our store at 2 Alexandra Road, Level 5, #05-03 Delta House, Singapore 159959, to make an in-store purchase.
Online purchases can be made through Credit/Debit Card (Card payments are prossesed through PayPal) or Direct Bank Transfer to our OCBC account - OCBC Current 641-096458-001. Payment for in-store purchases can be made by Cash, VISA/MasterCard, AMEX or OCBC Credit Card Interest Free Instalment Plan (6 or 12 month IPP).
We do not accept cash-on-delivery. Full payment is required in order to confirm an order and schedule a delivery. If there is any outstanding payment due for your purchase, it is payable before the delivery of your purchase is scheduled.
We do not accept deposit payments. Any outstanding amount is payable before a delivery schedule can be arranged.
Prestige Affairs provides free delivery and installation for orders amounting to S$500.00 and above, to one local address on mainland Singapore during operating hours. Otherwise, delivery will be charged at nominal rate of S$30.00. Please ensure that the delivery address is correct and someone is around to receive the delivery as additional charges will be incurred for re-delivery.
We accept changes to the delivery date up to 3 working days before the stipulated delivery date. For rescheduling of delivery within 3 working days before the stipulated delivery, a restocking fee will apply.

You are responsible for ensuring the goods are received in good condition upon delivery.

Upon delivery, you must sign to agree that the items have been received in good condition and that your order is complete. Should there be any damages upon delivery, you must notify the delivery team immediately. You have the right to reject the damaged items upon delivery (except for clearance, floor models, and free gifts) at no charge if the claim is valid. We will remove the goods from your premise immediately while we resolve the issue, and will contact you within 3 working days for further action. Should there be any damages, we aim to have the item available at the earliest available date, subject to the next available shipment. Please note that a loan piece will not be provided. In the event an exchange cannot be made, Prestige Affairs reserves the right to offer a substitute or refund.

Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Any claim made after the delivery team has left your premise will not be entertained. Return policy will automatically apply for orders with unsigned delivery orders.

If you change your mind and decide to cancel your order, please email us at contact@prestige-affairs.com within 7 days from the date of purchase. Orders cannot be cancelled after 7 days from the date of purchase. We apologise we are unable to accept cancellation for customised items, made-to-order items, floor models, and clearance items. Requests for cancellation of order will be subject to a cancellation service fee of $100 per item for items valued $500 and above and 10% per item for items valued below $500.

If you are not satisfied with your purchase, you may return it to us within 7 days of delivery. Please email us at contact@prestige-affairs.com for returns processing.

All returned items must be in their original condition, unused, undamaged, and with its original packaging intact. We apologise we cannot accept any returns on mattresses, leather furniture, customised items, made-to-order items, floor models, and clearance items. Returns will be subject to a restocking fee of 25% of item invoiced value.

Refunds will be processed after the item has been returned to our warehouse. Additional service fees such as delivery charges, warehousing service fee and staircase charges paid are non-refundable. Returns will not be accepted if in our reasonable opinion, the item is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, or failure to take reasonable care.